customer-support

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬

Zammad is a web based open source helpdesk/customer support system.

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

EspoCRM – Open Source CRM Application

Open-source AI Agent Customer Service Platform. Build AI agent teams with LLM orchestration, RAG knowledge base, multi-channel support, and human collaboration.

Open-source AI sales OS — self-hosted CRM with native AI agents + WhatsApp (WAHA). Open alternative to Kommo, Octadesk & Intercom for any business that sells by chat. MCP-ready, multi-tenant, LGPD.

KoalaQA 是一款 AI 大模型驱动的开源售后服务社区，提供 AI 回答、AI 搜索、AI 运营等能力，帮助你快速落地售后客服、社区问答、自助服务等场景，帮助团队显著降低人工运营成本、提升客户满意度与响应效率，助力实现 ZCR（Zero Contact Resolution）目标。

Open Souce IM with AI powered live-chat, email, ticket support, omni-channel customer service，alternative to slack + zendesk/intercom/hubspot/ada/decagon/sierra

Multi AI agents for customer support email automation built with Langchain & Langgraph

Open-source AI customer support system. AI-first support, human-ready operations.

Open-source AI customer support platform — RAG knowledge base, multi-provider LLM agents, embeddable chat widget. FastAPI + Next.js + pgvector.

一款开箱即用的 AI 智能客服系统，人工客服，客户转化