callcenter-analysis

Conversational text Analysis using various NLP techniques

Real-time behavioral intelligence for call centers. Transcribes support calls, redacts PII, extracts emotional tone, classifies issues, and delivers insight-rich dashboards — powered by GPT-3.5 (cheap tokens), Whisper, DuckDB, and a polished React+TypeScript frontend. No Azure. No Power BI. No vendor lock-in. Just full-stack AI that runs local.